---
title: How can I troubleshoot connectivity problems with a Verv device?
description: Troubleshoot Verv device connectivity issues using LED status indicators. Covers flashing purple, solid purple, and solid white LEDs with step-by-step solutions for WiFi, internet, and AWS server connection problems.
---

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# How can I troubleshoot connectivity problems with a Verv device?

Begin by checking the device’s LED status. Each LED state indicates a different stage in the connectivity process. Follow these steps based on what you observe (note: flashing rate is 300ms (default mode):

---

### **Flashing Purple LED?**

This means the device is **scanning for a WiFi network or the device is awaiting provisioning to the network.**.

#### **Possible Causes:**

- Incorrect WiFi credentials entered
- The WiFi router is **out of range** or has **poor signal quality**

#### **Steps to Resolve:**

1. **Put the device into Bluetooth mode** (press the touch sensor for 1–3 seconds)
2. Re-enter the correct WiFi credentials via the app
3. If still flashing purple: 
     - Enable a **mobile hotspot** on your smartphone
     - Re-enter **SSID and password** of the hotspot
     - If the device connects successfully (solid purple → restart → bootup → solid white), the original WiFi router likely had **poor signal**
     - Try connecting to a **closer or better WiFi router**
     - **Contact Verv technical support** to further investigate WiFi router issues

---

### **Solid Purple LED?**

The device is **connected to the router but not to the internet**.

#### **Steps to Diagnose:**

1. Connect your **mobile phone to the same router**
2. **Turn off mobile data** to avoid fallback to cellular network
3. Try browsing the internet: 
     - **If no internet access:** the **SIM card may be out of data** → Contact your mobile provider and/or Verv support
     - **If internet access is available:** perform a **soft reset** on the Verv device (press and hold for 5–7 seconds), then check for AWS connection

---

### **Solid White LED?**

The device is **connected to AWS** and should be functioning normally.

- If it’s not visible in your portal, there may be a **metadata sync issue**
- **Contact Verv technical support** to verify the cloud registration

 

| **LED status** | **Flashing Purple (1000ms)** |
| --- | --- |
| Description | 1. The unit is connected with the WiFi router but does not have internet access 2. The unit stays in this mode forever and whenever the internet is restored, it will eventually be connected with the AWS |
| Troubleshooting | 1. Connect your mobile phone with the WiFi router 2. Switch off mobile data  3. Browse on the internet to confirm the router has no internet 4. Top up the internet sim card if it is a 3G/4G/5G router 5. Check ethernet connection if it is a fibre/ethernet based router 6. Reset the unit once internet is restored |

|   | **Solid Purple** |
| --- | --- |
| Description | 1. The unit is connected with the WiFi router, has internet but no connection with the AWS server |
| Troubleshooting | 1. Reset the unit by pressing the user button/touch sensor for 15-30 seconds 2. The unit will restart in normal mode and should be able to make a connection with the AWS 3. If the problem persists, contact Verv technical support team |

 

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