How can I troubleshoot connectivity problems with a Verv device?

Begin by checking the device’s LED status. Each LED state indicates a different stage in the connectivity process. Follow these steps based on what you observe (note: flashing rate is 300ms (default mode):

Flashing Purple LED?

This means the device is scanning for a WiFi network or the device is awaiting provisioning to the network..

Possible Causes:

• Incorrect WiFi credentials entered
• The WiFi router is out of range or has poor signal quality

Steps to Resolve:

1. Put the device into Bluetooth mode (press the touch sensor for 1–3 seconds)
2. Re-enter the correct WiFi credentials via the app
3. If still flashing purple:
   • Enable a mobile hotspot on your smartphone
   • Re-enter SSID and password of the hotspot
   • If the device connects successfully (solid purple → restart → bootup → solid white), the original WiFi router likely had poor signal
   • Try connecting to a closer or better WiFi router
   • Contact Verv technical support to further investigate WiFi router issues

Solid Purple LED?

The device is connected to the router but not to the internet.

Steps to Diagnose:

1. Connect your mobile phone to the same router
2. Turn off mobile data to avoid fallback to cellular network
3. Try browsing the internet:
   • If no internet access: the SIM card may be out of data → Contact your mobile provider and/or Verv support
   • If internet access is available: perform a soft reset on the Verv device (press and hold for 5–7 seconds), then check for AWS connection

Solid White LED?

The device is connected to AWS and should be functioning normally.

• If it’s not visible in your portal, there may be a metadata sync issue
• Contact Verv technical support to verify the cloud registration