Troubleshooting

Something not quite right? Here's your first stop in getting things back to normal

• My Verv Device has lost connection to the internet
• What WiFi specifications and bands are supported by this device?
• How can onboarding technicians troubleshoot issues during Verv device setup?
• How can I troubleshoot Verv devices using LED status indicators?
• How can I troubleshoot connectivity problems with a Verv device?
• What do the reset reasons and counts mean for Verv devices using Amazon FreeRTOS firmware?
• What should I do if I see the error “Unable to submit…The device already exists” during onboarding?
• What are the functions of the user button/touch sensor on a Verv Connect device?