---
title: Troubleshooting | Verv Knowledge Base
description: Something not quite right? Here's your first stop in getting things back to normal
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1. [Verv Knowledge Base](https://marketing.verv.energy/en-gb/knowledge-base)
2. [Troubleshooting](https://marketing.verv.energy/en-gb/knowledge-base/troubleshooting)

# Troubleshooting

 Something not quite right? Here's your first stop in getting things back to normal

- [What should I do if I see the error “Unable to submit…The device already exists” during onboarding?](https://marketing.verv.energy/en-gb/knowledge-base/what-should-i-do-if-i-see-the-error-unable-to-submit-the-device-already-exists-during-onboarding)
- [What do the reset reasons and counts mean for Verv devices using Amazon FreeRTOS firmware?](https://marketing.verv.energy/en-gb/knowledge-base/what-do-the-reset-reasons-and-counts-mean-for-verv-devices-using-amazon-freertos-firmware)
- [How can I troubleshoot connectivity problems with a Verv device?](https://marketing.verv.energy/en-gb/knowledge-base/how-can-i-troubleshoot-connectivity-problems-with-a-verv-device)
- [How can I troubleshoot Verv devices using LED status indicators?](https://marketing.verv.energy/en-gb/knowledge-base/how-can-i-troubleshoot-verv-devices-using-led-status-indicators)
- [How can onboarding technicians troubleshoot issues during Verv device setup?](https://marketing.verv.energy/en-gb/knowledge-base/how-can-onboarding-technicians-troubleshoot-issues-during-verv-device-setup)
- [What WiFi specifications and bands are supported by this device?](https://marketing.verv.energy/en-gb/knowledge-base/what-wifi-specifications-and-bands-are-supported-by-this-device)
- [My Verv Device has lost connection to the internet](https://marketing.verv.energy/en-gb/knowledge-base/my-verv-device-has-lost-connection-to-the-internet)
- [What are the functions of the user button/touch sensor on a Verv Connect device?](https://marketing.verv.energy/en-gb/knowledge-base/what-are-the-functions-of-the-user-button/touch-sensor-on-a-verv-connect-device)

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- [Getting started](https://marketing.verv.energy/en-gb/knowledge-base/getting-started)
- [Portal Set Up](https://marketing.verv.energy/en-gb/knowledge-base/portal-set-up)
- [Ongoing Support](https://marketing.verv.energy/en-gb/knowledge-base/ongoing-support)
- [FAQs](https://marketing.verv.energy/en-gb/knowledge-base/faqs)
- [Technical Specifications](https://marketing.verv.energy/en-gb/knowledge-base/technical-specifications)
- [Troubleshooting](https://marketing.verv.energy/en-gb/knowledge-base/troubleshooting)
- [Licensing and Pricing](https://marketing.verv.energy/en-gb/knowledge-base/licensing-and-pricing)
- [Security and Compliance](https://marketing.verv.energy/en-gb/knowledge-base/security-and-compliance)
- [Getting Help](https://marketing.verv.energy/en-gb/knowledge-base/getting-help)

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