How can onboarding technicians troubleshoot issues during Verv device setup?

If you experience problems during onboarding, follow these steps based on the specific symptom:

Touch Sensor Not Working

• If the touch sensor is unresponsive,
  → Contact the Verv technical support team for further diagnosis.

Device Not Appearing in Bluetooth Scan

• Step 1: Ensure your mobile device's Bluetooth is turned on.

• Step 2: Scan for new devices and look for the Verv device’s serial number in the list.

• If the serial number appears:
  → Take a screenshot and contact Verv technical support.

• If the serial number does NOT appear:
  → Check if the device is flashing blue. This indicates it's in pairing mode.

Device Not Connecting to WiFi Router

• Redirect to: [Connectivity Problem] troubleshooting article.

Device Not Connecting to AWS Server

• Redirect to: [Connectivity Problem] troubleshooting article.