My Verv Device has lost connection to the internet

 1. Check Router Functionality 

The first step is to ensure that your router is working correctly. Here’s how to do that: 

Connect a Mobile Phone:
Use your mobile phone to connect to the same network your Verv device is connected to. This will confirm that the network is operational.

Perform a Speed Test: 

Stand next to the Verv device with your mobile phone. Run a speed test. You should aim for: Downstream: At least 10 Mbps Upstream: A couple of Mbps If the speeds are lower, the network may be the issue.

2. Assess Signal Strength

Signal strength is crucial for device connectivity. Here's how to check it: Using RSSI Values: Good signal strength: Above -60 dB Poor signal strength: Below -90 dB Stand next to the Verv device and use your mobile phone to check the signal strength.

3. Advanced Troubleshooting

If the above steps do not resolve the issue, further investigation is needed:

Check RSSI Value on AWS:

Use AWS to check the RSSI value of your Verv device. This value updates every 15 seconds. The RSSI (Received Signal Strength Indicator) value indicates signal strength:
Excellent: -60 dB or higher
Poor: -90 dB or lower

Port Forwarding:

If your network requires, you may need to enable port forwarding for new devices. This step requires technical knowledge and is usually done by a network administrator.

Summary

By following these steps, you can diagnose and often resolve connectivity issues with your Verv device. If problems persist after these checks, further technical support from Verv may be necessary. Use your mobile phone as a tool to verify network functionality and signal strength, and refer to AWS for detailed device status.

 For additional help, please raise a support ticket.